MHRC Refunds Policy

This page describes how we calculate refunds and outlines our policy on gift refunds and gift certificate refunds. Our refunds policy does not affect your statutory rights.

1. Conditions of Refund
is The Military History Research Centre (MHRC) will make a refund for the full purchase price of a product, purchased in any manner directly from the MHRC, only if that product has been damaged in transit or is defective in manufacture. All refunds, described above, will be made within 14 days of receipt of the product from the purchaser.

2. Items returned under the 14-day Returns Policy
The Military History Research Centre endeavours to ensure satisfaction every time you shop with us. On those occasions you may want to return items under our 14-day returns policy. Our 14-day returns policy means that your purchase can be returned to us in its original condition (unopened with any seals and shrink-wrap intact) within 14 days of the date you received the item.
Please note that we will only accept returns made by hand if the product is accompanied by the receipt of payment, the credit/debit card used for the purchase and proof of identity.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item from you with the delivery slip, we may arrange for collection of the item from your residence at your expense.

3. How Refunds Are Calculated
Please be aware that we will not refund your costs in returning the item to us and other services provided to you in connection with your purchase unless you return is because of an error on our part or because it is defective. In the event that because of an error on our part or because it is defective we will issue a full refund for the price you paid for the item and all associated delivery costs When you send your item back to us we will process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within 14 days of our receiving your return, unless payment was made in cash, in which case a ‘Not Negotiable’ company cheque will be posted to you. N.B. Cash payments will not be accepted from customer’s external to Australia's borders.

4. Gift Refunds
If you return a gift purchased for you from the Military History Research Centre, you will receive a gift certificate for the value of your return, which you may use as part or full payment for future purchases from our web site. Payment will not be returned as it can only be returned to the purchaser and such return may cause offence.
We will not let the person who sent you the gift know about your return. Please remember that normal returns criteria apply and that the refund will not include the cost of returning the item to us unless the return is due to an error on our part or because it is defective.

5. Gift Certificate Refunds
If you return an item for which you used a gift certificate as part or full payment, we will refund the gift certificate portion to the credit/debit card used for the original transaction. Gift certificates connected to specific promotions are non-refundable.

Returns and Refund Policy
© 2021, Military History Research Centre (Aust) Pty. Ltd., and affiliated companies.